Rigchief Refund Policy

Rigchief (rigchief.com) is operated by Rigchief by IAIG (Inevitable AI Group) ("Inevitable AI Group", "IAIG", "we", "us"), an Israeli company. This policy covers the shop's own Rigchief subscription. It does not cover payments a shop's customers make on the shop's invoices.

The subscription

Rigchief is $249 per month, flat, with unlimited users, plus tax that applies. Subscription billing for Rigchief's plan is handled by a third-party payment provider, which will be named here before billing begins.

A 30-day trial without a card. When the 30 days end, the monthly plan begins at $249 a month, unless you cancel before then. We do not store the card number.

Cancellation

The shop can cancel by emailing legal@rigchief.com. Cancellation takes effect at the end of the current billing period. The shop keeps access until then.

After cancellation, the shop can export its data for 30 days, as the Terms of Service and the Privacy Policy describe.

Refunds

Refunds of the subscription are handled by the payment provider that charged the card. Email legal@rigchief.com and we will pass the request on.

We do not refund a partial month ourselves. Where the law requires a refund, that provider pays it.

A failed payment can be retried. If it stays unpaid, we may suspend the account after notice, as the Terms of Service describe.

If a charge on the subscription looks wrong, email legal@rigchief.com before opening a dispute with the bank.

What this policy does not cover

Payments a shop's customers make on invoices are out of scope. Those charges are between the shop and its customer, on the processor the shop connected. Rigchief is not the merchant of those payments, does not hold that card, and does not refund them. The shop handles its own customer refunds, chargebacks and disputes.

Contact

Rigchief by IAIG (Inevitable AI Group) Email: legal@rigchief.com